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Published on: September 19, 2019
Factors affecting parents' satisfaction with pediatric wards
Spyridoula Tsironi1, George Koulierakis2
1Neonatal Intensive Care Unit, Pediatric Hospital "Aghia Sophia", Athens, Greece.
Japan Journal of Nursing Science : JJNS
|November 27, 2018
Summary
Parental satisfaction with pediatric care is high regarding staff behavior and medical care, but lower for hospital accessibility. Married parents with shorter hospital stays reported greater satisfaction, indicating key areas for improvement in healthcare delivery.
Area of Science:
- Pediatric Healthcare Quality
- Patient Satisfaction Studies
- Healthcare Management
Background:
- Parental satisfaction is a critical indicator of healthcare quality in pediatric settings.
- Understanding sociodemographic influences on satisfaction is essential for targeted improvements.
- Previous research highlights varying satisfaction levels across different hospital domains.
Purpose of the Study:
- To investigate the relationship between parental satisfaction and sociodemographic factors in Greek public pediatric hospitals.
- To identify key determinants influencing parental satisfaction with inpatient pediatric care.
- To assess satisfaction across eight specific domains of care, including information, accessibility, and staff attitudes.
Main Methods:
- Utilized the validated Swedish Pyramid Questionnaire to measure parental satisfaction.
- Collected data from 352 parents in two public pediatric hospitals in Athens, Greece (February-April 2016).
- Achieved a high response rate of 88%.
Main Results:
- High parental satisfaction reported with healthcare provider behavior, medical, and nursing care.
- Lower satisfaction levels were observed regarding hospital accessibility.
- Marital status and child's length of stay significantly impacted satisfaction; married parents with shorter stays reported higher satisfaction.
Conclusions:
- Healthcare providers' approaches require modification to enhance parental satisfaction, considering parental sociodemographics.
- Nurses play a crucial role in improving the quality of nursing care and overall patient experience.
- Targeted interventions focusing on hospital accessibility and tailored communication strategies are recommended.
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