Incorporating Patient-Centeredness Into Case Management Practice: Concepts, Interventions, and Measurement

Area of Science:

• Healthcare Management
• Patient Care Coordination

Background:

• Patient-centeredness is fundamental to effective case management.
• Care plans must integrate clinical needs with patient preferences, values, and choices.

Purpose of the Study:

• To define key terms related to patient-centeredness, including patient satisfaction, experience, and empowerment.
• To outline strategies for achieving patient-centeredness in case management.
• To illustrate practical application through case examples.

Main Methods:

• The article discusses the application of patient-centeredness across all care settings and levels.
• It emphasizes the importance of clinical assessment and relationship-building between case managers and patients.

Main Results:

• Case managers can implement organizational and case-specific strategies to foster patient-centeredness.
• Methods for evaluating and enhancing patient-centeredness are detailed.

Conclusions:

• Implementing patient-centered strategies improves care alignment with patient goals.
• Effective case management involves a holistic approach addressing both clinical and personal patient factors.