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Design and implementation of the Competency Assessment Tool (CAT): user experience usability study.
Mélanie Tremblay1, Catherine Vallée2, Maude Carignan3
1Centre de recherche et d'intervention sur la réussite scolaire (CRIRES), Université Laval, Québec, Canada.
Informatics for Health & Social Care
|December 14, 2018
Summary
Healthcare professionals need better tools for patient competency assessments. A new Competency Assessment Tool (CAT) shows promise but requires user-centered design improvements for effective implementation.
Area of Science:
- Healthcare Management
- Clinical Psychology
- Social Work Practice
Background:
- Patient competency evaluations are crucial for self-management and care.
- Existing resources for interprofessional competency decision-making are insufficient.
- A web-based Competency Assessment Tool (CAT) was developed to aid professionals.
Purpose of the Study:
- To explore support needs for the CAT in various settings.
- To identify barriers and facilitators for CAT implementation.
- To gather user feedback on the CAT's usability.
Main Methods:
- A usability study was conducted on a beta version of the CAT.
- Feedback was collected from healthcare and social service professionals.
- User experience (UX) was a key focus of the evaluation.
Main Results:
- Users found the CAT to be potentially onerous.
- Suggestions included developing tiered versions based on evaluation complexity.
- Participants requested role-specific guidance and improved collaborative functionalities.
Conclusions:
- User Experience (UX) is critical during the initial design phase of such tools.
- Modifications based on user feedback are essential for successful workplace implementation.
- Tailoring the tool to different settings and user needs will enhance adoption.
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