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Innovating From Within: A Process Model for User-Centered Digital Development in Academic Medical Centers
Sara Kuppin Chokshi1, Devin M Mann1,2
1Department of Population Health, New York University School of Medicine, New York, NY, United States.
This study presents a four-phased model for user-centered health information technology (HIT) development, integrating design thinking and agile strategies for academic medical centers. The model enhances the creation of effective digital health tools.
Area of Science:
- Health Information Technology (HIT)
- Digital Innovation
- User-Centered Design
Background:
- Design thinking and human-centered design are increasingly used in healthcare for developing usable health information technology (HIT).
- Academic medical centers need a comprehensive process model for digital innovation, integrating design thinking, lean, and agile approaches.
Purpose of the Study:
- To describe the foundations and phases of a user-centered model for health information technology (HIT) development.
- To provide a process model for academic medical centers engaged in digital innovation.
Main Methods:
- Developed an integrated, rigorous process for HIT development based on practical experience.
- Leveraged design thinking, lean, and agile strategies pragmatically while maintaining methodological integrity for academic research.
Main Results:
- A four-phased pragmatic process model for user-centered digital development in HIT was established.
- The model supports the creation of usable, diffusible tools and processes in healthcare.
Conclusions:
- The developed user-centered HIT development model integrates diverse innovation projects into a multiphased, high-fidelity process.
- This model offers a rigorous, multidisciplinary, and pragmatic approach to HIT design, combining academic research with state-of-the-art digital development for healthcare needs.
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