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Usability Testing of a Mobile App to Report Medication Errors Anonymously: Mixed-Methods Approach.
Doris George1, Mohamed Azmi Hassali1, Amar-Singh Hss2
1Social & Administrative Pharmacy, School of Pharmaceutical Sciences, Universiti Sains Malaysia, Penang, Malaysia.
JMIR Human Factors
|December 23, 2018
Summary
A new mobile app, Medication Error Reporting App (MERA), offers an easy way for healthcare professionals to report medication errors anonymously. While usability is high, further education and security measures are needed for widespread adoption.
Area of Science:
- Health Informatics
- Patient Safety
- Mobile Health
Background:
- Medication errors pose significant risks in healthcare systems.
- Burdensome reporting systems contribute to underreporting of medication errors.
- Anonymous, user-friendly mobile applications present a potential solution for improving reporting rates.
Purpose of the Study:
- To conduct usability testing of the Medication Error Reporting App (MERA).
- To evaluate MERA's effectiveness as an anonymous tool for reporting medication errors.
Main Methods:
- Quantitative and qualitative usability testing with 45 healthcare professionals (pharmacists, doctors, nurses).
- Data collection through task performance, user ratings, and focus group discussions over three sessions.
- Analysis of System Usability Scale scores and time taken for error reporting.
Main Results:
- High usability scores with significant improvement across testing sessions (P<.001).
- Average reporting time was 6.7 minutes, with no significant difference between sessions (P=.70).
- While easy to use, some users found terminology challenging; concerns were raised regarding security, validation, and feedback abuse.
Conclusions:
- MERA demonstrates ease of use for reporting medication errors among diverse healthcare personnel.
- App has potential for feedback mechanisms, but requires enhanced security protocols.
- Targeted education on medication error reporting is recommended for doctors and nurses in Malaysia to optimize app utilization.
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