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Usability testing of bed information management system: A think-aloud method
Mohammad Reza Mazaheri Habibi1,2, Reza Khajouei3,4, Saeid Eslami2,5
1Student Research Committee, Mashhad University of Medical Sciences, Mashhad, Iran.
Journal of Advanced Pharmaceutical Technology & Research
|January 15, 2019
Summary
Usability issues in clinical information systems, like the bed information management system (BIMS), lead to poor human-computer interaction. Addressing design flaws and enhancing user knowledge are crucial for improving healthcare system usability.
Area of Science:
- Health Informatics
- Human-Computer Interaction
- Healthcare Management
Background:
- Poor usability in clinical information systems negatively impacts human-computer interaction and patient satisfaction.
- The bed information management system (BIMS) is a critical component in non-educational hospitals.
Purpose of the Study:
- To evaluate the usability of the bed information management system (BIMS) in non-educational hospitals.
- To identify specific usability problems and their severity within the BIMS.
Main Methods:
- A cross-sectional study involving 50 non-educational hospitals.
- Think-aloud method used with users, facilitators, and technical support.
- Scenario-based evaluation with four tasks, followed by analysis of recorded interactions.
Main Results:
- 80 usability problems were identified, primarily related to data entry (48%) and layout (41%).
- Most identified problems were of minor severity (Severity 2).
- Users resolved 54% of issues, with facilitator assistance resolving 40%.
Conclusions:
- Significant usability problems in the BIMS stem from poor system design.
- Enhancing user knowledge and system usability evaluation before implementation are recommended.
- Improving user-system interaction is possible through increased user system knowledge.
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