Connecting Caregivers to Support: Lessons Learned From the VA Caregiver Support Program

Area of Science:

• Gerontology
• Health Services Research
• Caregiver Support

Background:

• Supportive caregiver interventions are a national priority.
• The Department of Veterans Affairs (VA) Caregiver Support Program (CSP) offers services to veterans' caregivers.
• Understanding caregiver utilization and valuation of these services is crucial.

Purpose of the Study:

• To evaluate how caregivers utilize and value the supportive services provided by the VA CSP.
• To identify barriers and facilitators to accessing CSP services.
• To inform improvements in caregiver support programs.

Main Methods:

• Mixed-methods design combining qualitative semi-structured interviews (N=50) and surveys (N=160).
• Interviews explored caregivers' experiences, needs, and perceptions of CSP services.
• Surveys provided supplemental quantitative data on service use and satisfaction.

Main Results:

• Caregivers highly valued emotional, functional, and healthcare navigation support, with support groups and program coordinators being vital.
• Many caregivers reported a lack of connection, insufficient information about services, and difficulties engaging with the program.
• Caregivers in rural areas or those caring for individuals with specific diseases identified needs for tailored support.

Conclusions:

• The VA CSP provides valuable support, but program awareness and engagement need improvement.
• Addressing barriers to accessing information and tailored services is essential for diverse caregiver populations.
• Policymakers and practitioners should enhance promotion and accessibility of caregiver support services.