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Towards a Comprehensive Quality Evaluation Model for Hospital Websites
Razieh Farrahi1, Hamidreza Gilasi2, Sahar Khademi3
1Health Information Management Research center, Kashan University of Medical Sciences, Kashan, Iran. Department of Health Information Management and Technology, Kashan University of Medical Sciences, Kashan, Iran.
Summary
This study developed a quality evaluation model for hospital websites, finding that while visual elements like color and font are highly rated, aspects like multilingual support and content updates need improvement for better patient information access.
Area of Science:
- Health Informatics
- Website Quality Assessment
- User Experience (UX) Research
Background:
- Hospital websites serve as crucial platforms for patients seeking health information.
- Evaluating the quality of these digital resources is essential for effective patient engagement.
Purpose of the Study:
- To develop and validate a comprehensive quality evaluation model for hospital websites.
- To establish criteria for assessing the effectiveness and usability of hospital web presences.
Main Methods:
- A modified Delphi method was employed with 10 experts over 2014-2015.
- Questionnaire validity was confirmed using face validity, Content Validity Index (CVI), and Content Validity Ratio (CVR).
- Reliability was established using the split-half method (α = 0.8), with expert consensus determining model criteria.
Main Results:
- Experts unanimously agreed (100%) on the importance of pleasant colors and consistent, readable fonts.
- Areas identified for improvement include correct grammar, multilingual support, and dynamic content updates, receiving low agreement (20%).
Conclusions:
- Key qualitative criteria for hospital websites encompass usability, efficiency, user-friendliness, service quality, reliability, and interactivity.
- The developed model provides a framework for enhancing hospital website quality to better serve patient needs.
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