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QUASUS: A Tool for Measuring the Parents' School Satisfaction
Piergiorgio Mossi1, Emanuela Ingusci1, Marco Tonti1
1Department of History, Society and Human Studies, University of Salento, Lecce, Italy.
Frontiers in Psychology
|February 7, 2019
Summary
A new instrument, the QUestionnaire for the Analysis of the School User's Satisfaction (QUASUS), was developed to measure school satisfaction. QUASUS demonstrated reliability and effectively captured user satisfaction, including the concept of prosumership.
Area of Science:
- Educational Psychology
- Service Quality Management
Background:
- Existing instruments for assessing school user satisfaction lack validation.
- There is a need for a reliable tool to measure satisfaction in educational settings.
Purpose of the Study:
- To introduce and validate a new instrument, the QUestionnaire for the Analysis of the School User's Satisfaction (QUASUS).
- To assess school user satisfaction, with a specific focus on the dimension of prosumership.
Main Methods:
- Development of the QUASUS instrument.
- Validation study conducted on two large samples of Italian parents (N = 2802 and N = 1365).
- Statistical analyses to test reliability and validity hypotheses.
Main Results:
- The QUASUS instrument demonstrated good reliability.
- QUASUS effectively identified components of school user satisfaction.
- A unidimensional measure of overall satisfaction was found, significantly associated with prosumership.
Conclusions:
- The QUASUS is a reliable and valid instrument for measuring school user satisfaction.
- The study highlights the importance of prosumership in the co-construction of educational services.