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Using Feedback Intervention Theory to Guide Clinical Dashboard Design.

Dawn Dowding1, Jacqueline Merrill2, David Russell3

  • 1The University of Manchester, Manchester, UK.

AMIA ... Annual Symposium Proceedings. AMIA Symposium
|March 1, 2019
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Summary
This summary is machine-generated.

Clinical dashboards provide feedback to improve care quality. This study used Feedback Intervention Theory (FIT) to design an effective dashboard for home care nurses, enhancing clinician behavior and patient outcomes.

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Area of Science:

  • Health Informatics
  • Human-Computer Interaction
  • Quality Improvement

Background:

  • Feedback on care quality can influence clinician and organizational behavior, potentially improving patient care.
  • Clinical dashboards utilize data visualization to present performance metrics and facilitate feedback.
  • Existing dashboard designs may not adequately consider user comprehension of visualized data.

Purpose of the Study:

  • To outline a theoretical approach for designing clinical dashboards based on Feedback Intervention Theory (FIT).
  • To identify key feedback priorities for home care nurses through focus groups.
  • To evaluate the usability of a prototype dashboard informed by theoretical design and user input.

Main Methods:

  • Focus groups with 61 home care nurses to determine feedback priorities.
  • An online survey to assess graph literacy, numeracy, and data comprehension among nurses.
  • Development and usability evaluation of a prototype clinical dashboard with home care nurses.

Main Results:

  • Feedback Intervention Theory (FIT) provided a theoretical framework for dashboard design.
  • Focus groups and surveys informed the selection of feedback content and design elements.
  • The prototype dashboard underwent usability testing with home care nurses.

Conclusions:

  • A theoretically grounded approach, like FIT, is crucial for designing effective clinical dashboards.
  • Understanding user characteristics, such as graph literacy, is essential for optimizing data visualization in dashboards.
  • The developed prototype demonstrated potential for positively impacting clinician behavior and improving care quality.