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Related Experiment Videos

A new model for pharmacies? Insights from a quantitative study regarding the public's perceptions.

Verónica Policarpo1, Sónia Romano2, João H C António3

  • 1Instituto de Ciências Sociais, Universidade de Lisboa, Av. Prof. Aníbal de Bettencourt, 9, 1600-189, Lisbon, Portugal.

BMC Health Services Research
|March 23, 2019
PubMed
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Community pharmacies in Portugal are highly valued by the public, with most people satisfied with their services. This study surveyed Portuguese citizens on their use and perception of pharmacy services.

Area of Science:

  • Pharmacy Practice
  • Public Health
  • Healthcare Services Research

Background:

  • Community pharmacies are evolving from medication dispensers to healthcare providers.
  • Previous studies indicate high satisfaction with pharmacy services.
  • This study examines satisfaction, knowledge, perceptions, and utilization of pharmacy services in Portugal.

Purpose of the Study:

  • To describe satisfaction and knowledge levels regarding pharmacy services in Portugal.
  • To explore the Portuguese population's perceptions and utilization of current and future pharmacy services.
  • To analyze the impact of various factors on pharmacy service perception and use.

Main Methods:

  • A nationwide face-to-face survey with closed-ended questions was conducted in September 2015.
Keywords:
Community pharmacyEvaluation of pharmacy servicesPharmacy servicesPortugalSatisfaction

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  • The sample (n=1114) was weighted for regional, habitat, age, and gender distribution.
  • Data analysis included descriptive statistics and Multiple Correspondence Analysis to identify user typologies.

    • Main Results:

    • 36% of respondents use pharmacies as a first resource for minor ailments; 54% for medicine-related queries.
    • 94% of pharmacy visitors reported high satisfaction with services.
    • 29% believe pharmacies could offer more services currently provided elsewhere; three user groups identified: 'Motivated' (63%), 'Settled' (23%), and 'Demobilised' (14%).

    Conclusions:

    • The Portuguese population generally holds a positive view of community pharmacies.
    • High satisfaction and positive evaluations underscore the perceived value of pharmacy services.
    • Findings highlight the established role and potential for expanded services within community pharmacies.