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Communication01:03

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Communication between two animals occurs when one animal transmits an information signal that causes a change in the animal that receives the information. Organisms communicate with one another in a host of different ways. Signals can be auditory, chemical, visual, tactile, or a combination of these. Communication is a critical behavioral adaptation that promotes survival, growth, and reproduction.
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Communication01:28

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Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
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Neurons, the fundamental units of the brain and nervous system, communicate through complex electrochemical signals that underpin all cognitive and bodily functions. This communication is primarily facilitated by a process involving the generation and propagation of an action potential along the axon of the neuron. When the internal electrical charge of a neuron surpasses a certain threshold, an action potential is triggered. This rapid change in voltage travels swiftly along the axon to the...
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Non-verbal communication plays a critical role in human interaction, influencing how individuals perceive emotions and psychological states. It operates through four primary channels: facial expressions, eye contact, body language, and touch. These non-verbal cues help convey meaning beyond spoken language and are often culturally influenced.Facial Expressions and Emotional RecognitionFacial expressions are among the most powerful and universal forms of non-verbal communication. Research has...
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Patient-centered communication: dissecting provider communication.

Elena A Platonova1, Haiyan Qu2, Jan Warren-Findlow1

  • 1Department of Public Health Sciences, University of North Carolina , Charlotte, North Carolina, USA.

International Journal of Health Care Quality Assurance
|April 25, 2019
PubMed
Summary
This summary is machine-generated.

Patient communication effectiveness, not just courteousness, significantly impacts satisfaction and trust in free clinics. Investing in patient-centered communication training is key for improving healthcare experiences.

Keywords:
Latent class analysisPatient-centered communicationProvider communication effectivenessProvider courteousnessVulnerable populations

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Area of Science:

  • Health Services Research
  • Patient Experience
  • Communication in Healthcare

Background:

  • Patient satisfaction and trust are crucial metrics in healthcare quality.
  • Understanding the nuances of provider communication is essential for improving patient outcomes, particularly in resource-limited settings like free clinics.

Purpose of the Study:

  • To investigate the relationship between provider communication effectiveness and courteousness and patient satisfaction and trust.
  • To identify patient subgroups based on communication perceptions in free clinic settings.

Main Methods:

  • A cross-sectional survey of 507 patients in two Southeastern US free clinics using the Consumer Assessment of Healthcare Providers and Systems instrument.
  • Latent class analysis (LCA) was employed to identify distinct patient subgroups with shared characteristics.

Main Results:

  • Five patient clusters were identified, showing varying levels of satisfaction, trust, and socio-demographics.
  • When communication effectiveness and courteousness aligned, patient satisfaction and trust were high.
  • Patient trust and satisfaction were more strongly associated with communication effectiveness than provider courteousness, even when ratings diverged.

Conclusions:

  • Provider communication effectiveness is a primary driver of patient satisfaction and trust in free clinics.
  • Training providers in patient-centered communication strategies is recommended to enhance patient satisfaction and trust.
  • Latent class analysis offers a valuable method for detailed quality improvement initiatives in healthcare communication.