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A Survey of Emergency Department Quality Improvement Activities: Effective Fast Track Waiting Area Management
Edward Pink1, Mingshuang Ding, Ian Murdoch
1Emergency Department, Queen Elizabeth II Jubilee Hospital, Coopers Plains, Queensland, Australia (Messrs Pink and Murdoch and Ms Ding); Faculty of Medicine, The University of Queensland, Brisbane, Queensland, Australia (Mr Pink and Ms Tan); School of Nursing, Griffith University, Nathan, Queensland, Australia (Ms Ding); Queensland University of Technology, Brisbane, Queensland, Australia (Ms Ding).
Abstract:
This article describes the quality improvement process used to implement a waiting area within fast track. Staff and patient survey data indicated a significant decrease in workload, with a subsequent high satisfaction of both groups following the redesign process.
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