Determining Root Causes and Designing Change Ideas in a Quality Improvement Project

Ilana J Halperin1, Julie A Gilmour2, Phillip Segal3

  • 1Department of Medicine, Division of Endocrinology & Metabolism, University of Toronto, Toronto, Ontario, Canada; Division of Endocrinology, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada.

Summary

This paper explains how to use diagnostic tools to find the root causes of problems in diabetes care. It describes how to match these causes with specific change ideas and test them using a plan-do-study-act cycle. The study shows that using these methods can lead to measurable improvements in patient outcomes like medication adherence and communication between care teams. The authors suggest that this approach can be used in other healthcare settings to improve quality of care.

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