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Success Bias and Inflation Bias After Planning and Communicating Emotional Support
Colter D Ray1, Kory Floyd2, Paul A Mongeau3
1School of Communication and Center for Communication, Health, and the Public Good, San Diego State University, 5500 Campanile Drive, San Diego, CA, 92182-4560, USA. cdray@sdsu.edu.
Summary
Supporters often overestimate their emotional support message effectiveness due to cognitive biases. Planning messages may improve perceived effectiveness, but awareness of these biases is crucial for realistic self-assessment.
Area of Science:
- Psychology
- Communication Studies
- Health Psychology
Background:
- Cancer patients' supporters may develop cognitive biases.
- Emotional support messages are crucial in cancer care.
- Understanding supporter biases can improve communication strategies.
Purpose of the Study:
- To investigate cognitive biases in cancer patient supporters.
- To examine the impact of message planning on perceived support effectiveness.
- To compare supporter and patient ratings of emotional support messages.
Main Methods:
- 100 participants were randomly assigned to planning or distraction tasks.
- Participants recorded emotional support messages for a hypothetical cancer patient.
- Supporters and cancer patients rated message effectiveness on relational assurance, problem-solving utility, and emotional awareness.
Main Results:
- Planned messages were rated higher for relational assurance and problem-solving utility.
- Supporters consistently rated their messages as more effective than patients did.
- Message planning did not significantly impact ratings of emotional awareness.
Conclusions:
- Supporters exhibit success and inflation biases, overrating their message effectiveness.
- Awareness of these cognitive biases is essential for supporters.
- Realistic self-assessment of supportive abilities is recommended for those communicating with cancer patients.
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