Related Experiment Video
Updated: Jan 23, 2026

Author Spotlight: Unveiling Prognostic Indicators in Heart Failure - The Role of Phase Angle and Bioelectrical Impedance Analysis
Published on: June 30, 2023
What Can We Do to Improve Patient Satisfactıon in the Emergency Department? A Prospective Study in a Turkish
Ozlem Karagun1, Hasan Yesilagac1, Betul Gulalp1
1Department of Emergency Medicine, School of Medicine, Baskent University, Adana, Turkey.
Introduction:
In recent years, patients' satisfaction with emergency medical services provided to them has been one of the main criteria in the evaluation of the quality of these services.
Objective:
The goal of our study was to determine the factors that affect the satisfaction of patients admitted to the emergency department (ED) and to provide new regulations.
Methods:
This prospective and descriptive study included 341 patients who utilized the ED services of a university hospital between October 1, 2004, and June 30, 2005. The patients' demographic and visit characteristics, waiting times, and the total duration of stay in the ED were noted in the prepared questionnaire. In addition, all patients were asked to indicate their level of satisfaction with the care received in the ED based on a five-point Likert scale. The results were analyzed using ANOVA, chi-square, and logistic regression tests.
Results:
Of the 341 patients, 219 (64.2%) were satisfied with the care they had received in the ED. Factors such as doctor and nurse behavior, medical information, the frequency of doctors and nurses visits, the ease of access to personnel, the cleanliness of the ED, and the availability of technical equipment had a statistically significant effect on the overall satisfaction of the patients (p < 0.05).
Conclusion:
The quality of patient care provided and the features of the ED determine the patients' satisfaction with the ED services.
More Related Videos
07:52Expired CO2 Measurement in Intubated or Spontaneously Breathing Patients from the Emergency Department
Published on: January 29, 2011
09:52Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
Published on: January 15, 2017
Related Concept Videos
Hospitals-II
Nurses that work in...
Hospitals-I
Emerging Adulthood
Introduction Cardiac Emergencies
Bioavailability Study Design: Healthy Subjects Versus Patients
Applications of GIS: Disaster Management and Emergency Response