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How do nurses' work arrangements influence nurse managers' communication? A qualitative study.
1Department of Arts & Communication, University of Houston-Downtown, Houston, Texas, USA.
Journal of Nursing Management
|June 19, 2019
Summary
Nurses' work arrangements impact how managers mentor and give feedback. Formal mentoring programs are crucial for ensuring all nurses receive equal support and information, regardless of employment status.
Area of Science:
- Nursing Management
- Healthcare Communication
- Organizational Behavior
Background:
- Work arrangements significantly affect nurse coordination and communication.
- Nurse managers' feedback is a critical aspect of their role.
- Transient work relations pose challenges to consistent managerial support.
Purpose of the Study:
- To investigate the influence of nurses' work arrangements on nurse managers' communication strategies.
- To explore how different employment statuses (permanent vs. temporary) affect mentorship and feedback.
- To identify best practices for supporting all nurses within evolving healthcare work environments.
Main Methods:
- Conducted semi-structured interviews with nurse managers.
- Data collection occurred between June 2016 and November 2017.
- Qualitative analysis of interview data to identify themes.
Main Results:
- While direct patient care communication is standardized, work arrangements shape mentorship and feedback dynamics.
- Nurse managers' ability to mentor is influenced by available resources and nurses' employment status.
- Disparities in mentoring can lead to deficiencies in nursing staff.
Conclusions:
- Healthcare facilities need to resource nurse managers adequately to mentor both permanent and temporary nurses effectively.
- Formal mentoring programs are essential to ensure equitable information and support for all nurses.
- A shift towards viewing mentoring as a universal managerial responsibility is needed to improve overall nursing care delivery.
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