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Published on: September 24, 2020
Care delivery models: Challenge to change
Susan Winslow1, Cassey Cook2, Wendy Eisner3
1Sentara Healthcare, Norfolk, VA, USA.
This study evaluated a partnership model of care delivery, finding mixed results in nurse satisfaction and limited impact on patient satisfaction or clinical outcomes. Further research is needed to identify optimal nursing workflow structures.
Area of Science:
- Nursing
- Healthcare Management
- Organizational Behavior
Background:
- Care delivery models influence staff assignments based on fairness perceptions.
- Partnership team models necessitate strong communication and delegation skills.
- Effective division of labor relies on social interaction among participants.
Purpose of the Study:
- To evaluate a partnership model of care delivery.
- To assess the impact on nurse and patient satisfaction.
- To determine effects on clinical outcomes.
Main Methods:
- Multi-method approach utilized across two study sites.
- Convenience sampling employed for data collection.
- Institutional Review Board approval secured prior to study commencement.
Main Results:
- Nurse satisfaction showed statistically significant increases in one setting and decreases in another.
- A single statistically significant difference was observed in a clinical outcome.
- Patient satisfaction, nurse turnover, and vacancy rates did not yield statistically significant findings.
- Operational care components demonstrated improvement in both settings.
Conclusions:
- Care delivery models are influenced by resource availability, unit culture, and quality/patient safety priorities.
- Need identified for preferential structural approaches to guide nursing workflow.
- Innovative models require nurses to possess enhanced delegation and negotiation skills, supported by mentoring for sustainability.
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