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Related Experiment Videos

Do personal computers make doctors less personal?

J J Rethans1, P Höppener, G Wolfs

  • 1Department of General Practice, University of Limburg, Maastricht, The Netherlands.

British Medical Journal (Clinical Research Ed.)
|May 21, 1988
PubMed
Summary
This summary is machine-generated.

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Most patients found their relationship with their doctor unchanged after computer introduction in general practice. However, some patients expressed concerns about reduced privacy, highlighting the need for clear communication regarding data security.

Area of Science:

  • General Practice
  • Health Informatics
  • Patient-Doctor Relationship

Background:

  • The integration of computer technology into general practice surgeries is increasingly common.
  • Understanding patient perceptions of this technological shift is crucial for effective healthcare delivery.

Purpose of the Study:

  • To assess patient views on their relationship with their doctor following the introduction of a computer in a general practice setting.
  • To compare patient perceptions before and after computer implementation.

Main Methods:

  • A postal survey using a piloted questionnaire was distributed to 390 patients.
  • The survey compared patients' views on their doctor relationship pre- and post-computer installation.

Main Results:

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  • Over 96% of respondents (n=263) reported that their contact with the doctor remained as easy and personal.
  • The majority of patients indicated that the computer did not affect consultation duration.
  • 30% of patients (81) perceived a reduction in their privacy.

Conclusions:

  • Patients generally accept computers in the consultation room, contrary to some prior studies based on pre-experience attitudes.
  • Doctors should proactively address patient privacy concerns, especially regarding external computer connections, to mitigate fears.