Integrating Secure Text Communication in Workers' Compensation Case Management: A Quality Improvement Project

Suzanne von Santen-Tambasco¹, Joy Vess, Emily Johnson

• ¹Suzanne von Santen-Tambasco, DNP, is a multilingual professional case manager in Atlanta, Georgia, and a Certified Case Manager (CCM) since 1997. She received her BS in nursing and her master's degree in education from the Medical University of South Caroline; she completed her DNP/NP in May 2019. Suzanne serves as the Chair for the Managed Care and Rehabilitation Committee of the GA State Board of Workers Compensation Advisory Council. Joy Vess, DNP, ACNP-BC, is an Assistant Professor in the College of Nursing at the Medical University of South Carolina. Dr Vess is board certified by the American Nurses Credentialing Center as an Acute Care Nurse Practitioner for both adult and pediatric populations. Emily Johnson, PhD, is an assistant professor in the College of Nursing at the Medical University of South Carolina (MUSC). She teaches primarily in the Doctor of Nursing Practice (DNP) program. Dr Johnson received a master's degree in Health Administration from the MUSC, and a doctoral degree in Health and Rehabilitation Science from the MUSC.