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Development and Testing of the CAHPS Cancer Care Survey.
Christian T Evensen1, Kathleen J Yost2, San Keller3
1Abt Associates, Durham, NC.
Journal of Oncology Practice
|August 20, 2019
Summary
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Cancer Care Survey systematically assesses patient experiences in cancer care. This tool aids in comparing cancer treatment settings and modalities for quality improvement.
Area of Science:
- Oncology
- Health Services Research
- Patient Experience Measurement
Background:
- The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Cancer Care Survey is a key tool for evaluating patient experiences.
- It is designed to facilitate comparisons across diverse cancer treatment settings and modalities.
Purpose of the Study:
- To systematically assess the healthcare experiences of patients undergoing cancer treatment.
- To provide a standardized method for comparing cancer care quality across different settings.
Main Methods:
- Development involved formative research, including focus groups with patients and families, expert consultations, and stakeholder interviews.
- Cognitive and field tests were conducted at multiple cancer centers and community practices before finalization.
Main Results:
- The survey comprises 56 questions across six core composite measures, two single-item measures, and two global ratings.
- Additional items form three supplemental composite measures: Shared Decision-Making, Keeping Patients Informed, and Access to Care.
Conclusions:
- Recommended data collection methods include mail-only, mail-telephone mixed-mode, and Web-mail mixed-mode.
- The survey instruments and instructions are freely available in English and Spanish on the CAHPS Website.
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