Managing hierarchy's functions and dysfunctions: a relational perspective on leadership and followership

Research on hierarchy often examines how hierarchy influences group members. In contrast, we propose that leaders and followers have agency to actively shape the hierarchies they are part of. Thus, hierarchy's functionality or dysfunctionality depends not only on what hierarchy does to people, but also on what people do with hierarchy. We offer two complementary lenses through which readers may consider hierarchy's functions and dysfunctions: a rational-functional perspective and a relational-communal perspective. We review recent research related to our dual focus on agency and relatedness, and highlight leadership behaviors that research suggests can potentially boost group performance and support group members' wellbeing simultaneously.