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Exploring the Relationship Between Contact Frequency, Leader-Member Relationships, and Patient Safety Culture
Albert D Anderson1, Theresa A Floegel, Linda Hofler
1Author Affiliations: Patient Care Coordinator of Operations (Dr Anderson) and Senior Vice President of Patient Care Services (Dr Hofler), Vidant Medical Center; and Associate Professor (Dr Floegel) and Chief Statistician of the Office of Research and Scholarship and Professor (Dr Swanson), East Carolina University, Greenville, North Carolina.
Objective:
This study uses Leader-Member Exchange theory to explore the associations between contact frequency (CF) of nurse leaders and their team members, leader-member relationship, and patient safety culture.
Background:
Leader-member relationships are an important part of patient safety culture development. The behaviors of leaders to achieve these relationships are unknown. This study explores CF as a leader behavior to improve patient safety culture.
Methods:
Cross-sectional survey of bedside nurses (N = 746) from an 8-hospital system.
Results:
A significant association was found between relationship strength and patient safety culture; CF's effect on relationship and patient safety culture was demonstrated.
Conclusion:
Contact frequency may support relationships between leaders and members and improve patient safety culture on nursing units. Future studies should explore factors that could be enhancing and limiting CF.
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