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Implementation of a Real-Time Psychosis Risk Detection and Alerting System Based on Electronic Health Records using CogStack
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How Do Healthcare Professionals Personalize Their Software? A Pilot Exploration Based on an Electronic Health Records

Kai Zheng1, Yunan Chen1, Julia Adler-Milstein2

  • 1Department of Informatics, University of California, Irvine, Irvine, California, USA.

Studies in Health Technology and Informatics
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Most healthcare professionals do not personalize health IT systems, often preferring appearance over function. Further research is needed to understand user behavior and optimize software development.

Keywords:
Electronic Health RecordsSoftware

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Area of Science:

  • Health Informatics
  • Human-Computer Interaction
  • Information Science

Background:

  • Health IT systems offer personalization to enhance user experience.
  • Limited research exists on healthcare professionals' utilization of these personalization features.
  • Understanding user behavior is crucial for effective health IT design.

Purpose of the Study:

  • To investigate how clinicians, staff, and researchers personalize a search engine for electronic health records.
  • To assess the extent of software personalization adoption among healthcare professionals.
  • To identify patterns in personalization choices, focusing on 'look-and-feel' versus functionality.

Main Methods:

  • Pilot study involving healthcare professionals (clinicians, staff, researchers).
  • Analysis of customization behavior within a specific electronic health record search engine.
  • Quantitative assessment of modifications to default system settings.

Main Results:

  • A significant majority (82.4%) of users did not alter the default settings of the search engine.
  • Among users who personalized the system, changes to 'look-and-feel' were more common than functional modifications.
  • Underutilization of personalization options was observed.

Conclusions:

  • Healthcare professionals exhibit low engagement with software personalization features.
  • Future research should explore the reasons behind these personalization decisions.
  • Optimizing user experience requires understanding and addressing the underutilization of personalization options in health IT.