User-centered Design and Formative Evaluation of a Web Application to Collect and Visualize Real-time Clinician...

Area of Science:

• Health Informatics
• Occupational Health
• Human-Computer Interaction

Background:

• Clinician burnout is a growing concern in healthcare settings.
• Hospital leadership requires informatics tools to assess clinician well-being and enhance work environments.
• Existing tools may not adequately capture nuanced aspects of clinician well-being.

Purpose of the Study:

• To design and implement a web-based application for collecting and visualizing clinician well-being data.
• To conduct a formative usability evaluation of the developed application.
• To provide an empirical basis for improving healthcare work environments.

Main Methods:

• User-centered design and Agile principles guided app development.
• The Well-being Check application features a customizable survey and interactive visualizations (charts, word clouds).
• Formative usability evaluation involved historical data analysis, qualitative coding, and the System Usability Scale (SUS) with a rehabilitation team.

Main Results:

• The app successfully integrated historical data, enabling comparisons of self-assessed versus perceived team well-being.
• Qualitative coding identified key drivers influencing clinician well-being.
• The application achieved a high usability score (SUS: 80.22) among 23 rehabilitation team members.

Conclusions:

• The user-centered Well-being Check app is effective and usable for assessing clinician well-being.
• Iterative refinement and future pre-post studies are planned to measure intervention impact.
• The tool supports quality improvement initiatives by providing data on clinician well-being.