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Into the Unknown: The Shift in Key Service Performance Indicators after a Clinical Hospital Department Incorporates
Angela Vivanti1,2, Eryn Murray1, Ra'eesa Doola1,3
1Department of Nutrition and Dietetics, Princess Alexandra Hospital, Brisbane, Queensland, Australia.
The COVID-19 pandemic spurred virtual service delivery in healthcare, maintaining patient care and professional quality of life. This remote access model enhanced productivity and offered significant cost savings without adverse clinical events.
Area of Science:
- Healthcare Management
- Health Informatics
- Clinical Operations
Background:
- The COVID-19 pandemic necessitated rapid adoption of virtual service delivery models in healthcare.
- The impact of these virtual models on healthcare service delivery remains largely unexplored.
- This study focuses on a Nutrition and Dietetic Department to assess these impacts.
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