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This study introduces an online patient portal for medical students to gain early patient interaction experience. The program enhances communication skills and patient understanding in a secure digital setting.

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Area of Science:

  • Medical Education
  • Digital Health
  • Patient Communication

Background:

  • Traditional medical curricula often lack early patient interaction opportunities.
  • Electronic communication skills are increasingly vital for healthcare professionals.
  • Developing empathy and understanding patient experiences is crucial.

Purpose of the Study:

  • To develop and evaluate a novel program for early medical student patient interaction.
  • To utilize an online patient portal system for authentic patient engagement.
  • To assess the impact of digital patient interaction on student learning.

Main Methods:

  • Focus group discussions were conducted with students, tutors, and patients.
  • Qualitative data were gathered from participants in the first year of the program.
  • The program's effectiveness was evaluated through participant feedback.

Main Results:

  • The program facilitated early patient interaction in a secure online environment.
  • Students practiced communication skills and identified unique online interaction challenges.
  • Participants gained insights into living with long-term health conditions.

Conclusions:

  • Online patient portals offer a safe platform for medical students to develop communication skills.
  • This approach fosters a holistic understanding of patient experiences.
  • Medical education must adapt to include essential electronic patient communication competencies.