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Relationship between communication skills and emotional intelligence among nurses
Pouran Raeissi1, Hamed Zandian2, Tiba Mirzarahimy3
1Department of Health Service Management, Iran University of Medical Sciences, Tehran, Iran.
Nursing Management (Harrow, London, England : 1994)
|August 31, 2019
Summary
Emotional intelligence (EI) significantly enhances communication skills in emergency department nurses. Improving EI through training can lead to better patient care and hospital services.
Area of Science:
- Nursing
- Healthcare Management
- Psychology
Background:
- Nurses' emotional intelligence (EI) is crucial for effective behavioral skills.
- Communication skills are vital for nurses, particularly in high-pressure environments like emergency departments.
Purpose of the Study:
- To investigate the relationship between emotional intelligence (EI) and communication skills.
- To examine this relationship specifically among nurses working in emergency departments.
Main Methods:
- A cross-sectional analytical study involving 253 nurses from five hospitals.
- Utilized Goleman's EI Scale and a researcher-designed communication skills questionnaire.
- Data analyzed using ANOVA, Pearson correlation, and Spearman correlation tests.
Main Results:
- A significant positive relationship was found between total EI scores and total communication skills scores (r=0.775, P<0.01).
- All four dimensions of EI demonstrated a strong, significant relationship with overall communication skills.
- Mean EI score was 78.31, with self-awareness and self-management as highest and lowest dimensions respectively.
Conclusions:
- Emotional intelligence positively impacts nurses' communication skills.
- Hospital managers should implement EI training to enhance nurses' communication abilities.
- Investing in EI development can lead to continuous improvement in hospital services.
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