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User satisfaction in the spanish health system: trend analysis
Víctor Pérez-Cantó1, Loreto Maciá-Soler2, Víctor M González-Chordá3
1Universidad de Alicante. Departamento de Enfermería. Alicante, AL, España.
Revista De Saude Publica
|October 3, 2019
Summary
User opinion on the Spanish national health system shows a negative trend, particularly in primary care and specialized services, despite static overall perception and satisfaction with family doctors. Potential causes include funding and resource allocation issues.
Area of Science:
- Public Health
- Health Services Research
- Health Policy Analysis
Background:
- The Spanish national health system's performance and user satisfaction are critical indicators of healthcare quality.
- Analyzing trends in user opinion provides valuable insights for policy-making and service improvement.
Purpose of the Study:
- To analyze the evolving trends in user opinion and satisfaction with the Spanish national health system between 2005 and 2017.
- To identify specific areas of the health system experiencing positive, negative, or static trends in user perception.
Main Methods:
- Ecological time-series study analyzing eight key opinion and satisfaction indicators.
- Data sourced from the Ministry of Health, Social Services and Equality and the Health Barometer.
- Prais-Winsten regression analysis applied to identify trends from 2005 to 2017.
Main Results:
- A declining trend was observed in user opinions regarding primary care, specialized services, and hospitalization.
- Perception of the overall health system's functioning remained static, as did satisfaction with medical and nursing professionals.
- Satisfaction with family doctor and pediatrician knowledge and follow-up showed a significant increasing trend.
Conclusions:
- User opinion trends indicate a negative trajectory for the Spanish national health system.
- Factors such as financing, human resources, quality management, and regional disparities may contribute to these observed trends.
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