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Patient perceptions of communication with diagnostic radiographers
N Pollard1, M Lincoln2, G Nisbet3
1Faculty of Health Sciences, University of Sydney, 75 East St, Lidcombe, NSW, 2141, Australia; Faculty of Health, Queensland University of Technology, 2 George St, Brisbane City, QLD, 4000, Australia.
Radiography (London, England : 1995)
|October 5, 2019
Summary
Effective communication from diagnostic radiographers, including clear explanations and a gentle manner, builds patient trust. These findings are crucial for improving communication skills training in diagnostic radiography programs.
Area of Science:
- Radiologic Technology
- Patient Communication
- Healthcare Professional-Patient Relationship
Background:
- Effective communication is vital in healthcare settings.
- Patient experience in diagnostic imaging is influenced by radiographer interaction.
- Understanding patient perspectives on communication is essential for quality care.
Purpose of the Study:
- To identify key elements of effective communication from the patient's viewpoint during diagnostic radiography encounters.
- To explore how diagnostic radiographer communication skills impact the patient-radiographer relationship.
Main Methods:
- Qualitative study involving semi-structured interviews with 10 patients post-imaging examination.
- Inductive thematic analysis of interview data to identify communication themes.
Main Results:
- Five core themes emerged: Introduction and Greeting, Explanation/Instruction, Feeling at Ease, Clear Communication, and Gentle Manner.
- Effective communication fosters rapport and trust between diagnostic radiographers and patients.
Conclusions:
- Patient-centered communication strategies are essential for diagnostic radiographers.
- Findings inform the development of enhanced communication skills training for radiography students.
- Improving communication can enhance the overall patient experience and relationship with healthcare providers.
Keywords:
Communication skillsDiagnostic radiographersPatient perceptionsPatient-practitioner relationshipQualitative researchMore Related Videos
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