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Can emotional intelligence be improved? A randomized experimental study of a business-oriented EI training program
Raquel Gilar-Corbi1, Teresa Pozo-Rico1, Bárbara Sánchez1
1Developmental and Educational Psychology Department, University of Alicante, San Vicente del Raspeig, Alicante, Spain.
Plos One
|October 24, 2019
Summary
Emotional intelligence (EI) training can significantly improve managers' ability to recognize emotions and resolve workplace conflicts. This study demonstrates that EI skills are trainable and beneficial for professional development in business settings.
Area of Science:
- Psychology
- Organizational Behavior
- Management
Background:
- Emotional Intelligence (EI) is crucial for effective leadership and interpersonal dynamics.
- Key EI competencies include self-awareness, social awareness, and relationship management.
- Developing EI is increasingly recognized as vital for professional success.
Purpose of the Study:
- To evaluate the effectiveness of a structured training program on Emotional Intelligence.
- To assess the impact of Emotional Intelligence training on senior managers in a corporate environment.
- To explore the potential for EI development within professional settings.
Main Methods:
- A 30-hour Training Course on Emotional Intelligence (TCEI) was delivered.
- The study involved 54 senior managers from a private company.
- A pretest-posttest design with a control group was employed to measure changes.
Main Results:
- Participants showed significant improvements in Emotional Intelligence post-training.
- Both mixed and ability-based measures indicated enhanced EI.
- The training demonstrated a positive effect on managers' emotional competencies.
Conclusions:
- Emotional Intelligence can be effectively enhanced through targeted training programs.
- Integrating EI training into professional development plans offers substantial value for private organizations.
- Improved EI contributes to better conflict resolution and workplace interactions.