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Usability Factors Associated With Physicians' Distress and Information System-Related Stress: Cross-Sectional Survey
Tarja Heponiemi1, Sari Kujala2, Suvi Vainiomäki3
1National Institute for Health and Welfare, Helsinki, Finland.
Physician stress from information systems is linked to technical issues and system complexity. Improving system usability and user skills can enhance physician well-being and reduce work-related distress.
Area of Science:
- Health Informatics
- Medical Information Systems
- Physician Well-being
Background:
- Information systems in healthcare present significant challenges for physicians, causing stress due to usability issues, system failures, and poor data integration.
- These challenges negatively impact physicians' ability to document and retrieve patient data, contributing to rising stress levels and potential effects on overall well-being.
- The increasing reliance on technology in medicine exacerbates the impact of these system-related stressors on healthcare professionals.
Purpose of the Study:
- To investigate the relationship between information system usability (perceived benefits, technical problems, feedback support, user-friendliness) and physician distress.
- To examine how the number of systems used, user experience, and participation in system development correlate with stress related to information systems (SRIS) and psychological distress.
- To identify key factors in information systems that influence physicians' mental health and work-related stress.
Main Methods:
- A cross-sectional survey was administered to 4018 Finnish physicians in 2017.
- Data were analyzed using analyses of covariance, adjusting for demographic and professional variables, to assess associations with SRIS and distress (General Health Questionnaire).
- Independent variables included usability metrics, number of systems in daily use, and user experience.
Main Results:
- High technical problems and a greater number of daily systems correlated with increased SRIS.
- Greater user-friendliness, perceived benefits, and feedback support were associated with lower SRIS.
- Technical problems increased psychological distress, while user-friendliness decreased it; experienced users reported lower SRIS and distress.
Conclusions:
- Investing in user-friendly, technically sound information systems with good feedback support is crucial for improving physician well-being.
- Enhancing physicians' skills through training can mitigate stress from poorly functioning systems and improve overall well-being.
- Addressing usability and technical quality of health information systems is essential for supporting physician mental health.
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