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Understanding individual and gender differences in conflict resolution: A critical leadership skill
1Department of Dermatology, University of California San Francisco, San Francisco, California.
Background:
Conflict is an unavoidable facet of relationships, and all leaders should have familiarity with the origins of, responses to, and resolutions of conflicts.
Objective:
Readers will become familiar with several concepts key to conflict generation and resolution.
Conclusions:
Conflicts might arise from incompatibility of behaviors or actions between two or more actors. Understanding concepts such as the Ladder of Inference or Thomas-Kilmann response patterns are useful in becoming facile with conflict management and resolution.
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