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Interprofessional Communication of Physicians Using WhatsApp: Physicians' Perspective
Issam Shaarani1, Aref El-Kantar1, Nour Hamzeh1
1Faculty of Medicine, Beirut Arab University, Beirut, Lebanon.
Summary
WhatsApp is widely used by Lebanese physicians for interprofessional communication, often sharing medical cases. Guidelines are needed to address the medico-legal and ethical implications of this digital tool in healthcare.
Area of Science:
- Medical Informatics
- Digital Health
- Physician Communication
Background:
- Interprofessional communication is vital in healthcare.
- Physicians increasingly adopt digital tools for professional interactions.
- The use of messaging apps like WhatsApp in medicine requires investigation.
Purpose of the Study:
- To determine the prevalence of WhatsApp use among Lebanese physicians.
- To explore how physicians utilize WhatsApp for interprofessional communication.
- To identify the need for medico-legal and ethical guidelines.
Main Methods:
- Cross-sectional study design.
- Online questionnaire distributed via LimeSurvey to 5,329 physicians.
- Data collected from 429 respondents, yielding an 8% response rate.
Main Results:
- 96.5% of physicians use WhatsApp for communication.
- 72.7% are consulted by colleagues via WhatsApp.
- 50% participate in professional groups for case discussions; most ensure patient anonymity.
Conclusions:
- WhatsApp is highly prevalent among Lebanese physicians for communication.
- Digital platforms like WhatsApp can enhance interprofessional collaboration.
- There is a consensus on the need for guidelines on WhatsApp use in medical practice.
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