A computer model for professional competence assessment according to ISO 15189

Area of Science:

• Laboratory Medicine
• Quality Management Systems

Background:

• ISO 15189 defines competence as applying knowledge and skills, crucial for testing quality and patient safety.
• Current methods for competence assessment can be redundant and dispersed.
• A standardized, centralized platform is needed to measure and manage professional competences effectively.

Purpose of the Study:

• To develop and present a functional software for measuring professional competences.
• To standardize competence assessment procedures and centralize data collection.
• To reduce redundancy and dispersion in competence management.

Main Methods:

• Development of a software model for objective skills assessment, making them measurable and comparable.
• Inclusion of both managers and operators to enhance engagement in the assessment process.
• Evaluation of subjective and objective criteria with variable proportions based on organizational needs.

Main Results:

• Automated data analysis and real-time monitoring of skills through dashboards.
• Identification of competence gaps by comparing required versus measured skills.
• Facilitation of personalized training path planning based on identified needs.

Conclusions:

• The developed tool is reliable and adaptable for laboratories to track competence criteria, standards, and indicators.
• Computerized management fulfills requirements for registration, traceability, communication, and data analysis.
• Enables strategic planning for continuous improvement based on actual training needs.