Related Experiment Videos
Education Resource Nurse: Engaging Clinical Nurses to Enhance the Patient Experience
1Department of Nursing, Mayo Clinic, Phoenix, Arizona (Ms Derrick); and Center for Individualized Medicine, Mayo Clinic, Scottsdale, Arizona (Dr Mangold).
Nursing Administration Quarterly
|March 6, 2020
Summary
Implementing a new nurse role improves patient discharge success and reduces hospital readmissions. This model enhances patient care and experience by empowering nurses and adapting to healthcare changes.
Area of Science:
- Nursing
- Healthcare Management
- Patient Care
Background:
- Effective hospital discharge planning is crucial for patient success at home, particularly with high self-care demands.
- Existing discharge processes often struggle to adequately prepare patients, leading to challenges post-hospitalization.
Purpose of the Study:
- To describe a novel model for improving hospital discharge processes.
- To evaluate the impact of integrating an education resource nurse role on patient outcomes.
Main Methods:
- Implementation of a disruptive model on an acute care medical-surgical unit.
- Leveraging nurse autonomy and integrating an education resource nurse within existing hospital resources.
Main Results:
- Observed positive trends in 30-day readmission rates.
- Demonstrated improvements in specific patient experience metrics.
Conclusions:
- The education resource nurse role shows promise in enhancing discharge planning and reducing readmissions.
- Sustained success requires adaptive capacity, complexity leadership, and role evolution within the dynamic healthcare landscape.