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Related Concept Videos

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
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Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
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Barriers to Effective Communication II01:21

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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
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The Professional Nurse01:22

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Professional nurses are not limited to bedside care and are taking roles of greater responsibility. A nurse should have a knowledge-based practice, including personal, theoretical, procedural, cultural, and reflexive knowledge. Additionally, nurses must be competent in cognitive, technical, interpersonal, and ethical/legal skills. Some of the best attributes of successful nurses include the following:
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Related Experiment Video

Updated: Dec 26, 2025

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
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Ten Best Practices for Improving Emergency Medicine Provider-Nurse Communication.

A Zachary Hettinger1, Natalie Benda2, Emilie Roth3

  • 1National Center for Human Factors in Healthcare, MedStar Health, Washington, DC; Department of Emergency Medicine, Georgetown University School of Medicine, Washington, DC.

The Journal of Emergency Medicine
|March 9, 2020
PubMed
Summary

Effective communication between emergency medicine (EM) nurses and physicians is crucial for patient safety. This study identified essential information, methods, and strategies to improve EM provider communication and patient care.

Keywords:
communication methodscommunication strategiesconcept mapsinformation needsnurse–physician communicationshared awareness

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Area of Science:

  • Emergency Medicine
  • Healthcare Communication
  • Nursing Practice

Background:

  • Effective communication is vital for safe and efficient patient care in emergency medicine (EM).
  • Understanding the specific communication needs of EM nurses and physicians is essential.

Purpose of the Study:

  • To identify the communication needs of emergency medicine (EM) nurses and physicians.
  • To determine what information should be conveyed, when, how, and to whom.

Main Methods:

  • Conducted five semi-structured focus groups and one interview with EM nurses, attending physicians, and residents.
  • Utilized a concept mapping approach for qualitative analysis of transcribed discussions on information exchange and needs.

Main Results:

  • Developed eleven concept maps detailing physician-nurse information needs, communication methods, barriers, and enhancement strategies.
  • Identified environmental and situational factors impacting communication effectiveness.

Conclusions:

  • Shared awareness of patient status, care plans, and critical changes is ensured by effective communication.
  • Findings have implications for system and training design, offering 10 best practice strategies for EM nurse-physician communication.