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Do ISO:9001 standards and EFQM model differ in their impact on the external relations and communication system at

Jesús Miguel Rodríguez-Mantilla1, Angélica Martínez-Zarzuelo2, Francisco José Fernández-Cruz1

  • 1Depto. de Investigación y Psicología en Educación, Facultad de Educación, Universidad Complutense de Madrid, C\ Rector Royo Villanova, s/n 28040, Madrid, Spain.

Evaluation and Program Planning
|March 11, 2020
PubMed
Abstract

Keywords:
EFQM modelISO:9001 standardsImpact evaluationQuality management systemsSchools

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