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Nursing staff response to a facility's relocation.

E Rosen1, C Wong

  • 1Victoria Hospital, London, Ont.

Dimensions in Health Service
|September 1, 1988
PubMed
Summary
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Staff orientation and communication are key for successful facility moves. While most staff felt prepared, issues with communication systems and a need for more specific, hands-on training were identified.

Area of Science:

  • Healthcare Administration
  • Organizational Psychology

Background:

  • Facility moves present significant logistical and adjustment challenges for healthcare staff.
  • Effective orientation and communication are crucial for mitigating disruption and ensuring a smooth transition.

Purpose of the Study:

  • To evaluate the effectiveness of orientation and communication strategies during a facility move.
  • To identify staff preparedness, adjustment challenges, and areas for improvement in future transitions.

Main Methods:

  • A survey was distributed to 200 staff members, with 101 (51% response rate) returned and analyzed.
  • The questionnaire assessed orientation experiences, communication effectiveness, sense of preparedness, adjustment issues, and current frustrations.

Main Results:

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  • 89% of staff attended orientation, with 75.2% finding it relevant, though many desired more specific unit-based and hands-on equipment training.
  • 79% attended pre-move meetings, and 78% knew the schedule; however, frequent changes caused frustration, highlighting a need for reliable written communication.
  • 80.4% felt prepared for the move, but 48% reported adjustment problems, primarily with communication systems (phone, directories) and signage.

Conclusions:

  • While overall preparedness was high, specific orientation omissions and communication breakdowns negatively impacted staff adjustment.
  • Recommendations include enhancing orientation with practical, unit-specific training and improving communication channels with frequent, reliable written updates and opportunities for staff input.