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Updated: Dec 25, 2025

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Implementing and measuring person-centredness using an APP for knowledge transfer: the iMPAKT app.

Tanya McCance1, Brighide M Lynch1, Christine Boomer2

  • 1Faculty of Life and Health Sciences, Institute of Nursing and Health Research, Ulster, University Jordanstown, Shore Road, Belfast BT37 0QB, Northern Ireland.

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
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PubMed
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A new app effectively measures patient experience by implementing person-centred key performance indicators. Nurses found the app easy to use, generating real-time data to improve care.

Keywords:
KPIsknowledge transfernursingperson-centrednesstechnology

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Area of Science:

  • Nursing informatics
  • Healthcare technology evaluation
  • Patient experience measurement

Background:

  • Person-centredness is crucial for quality nursing care.
  • Effective measurement tools are needed to enhance patient experience.
  • Existing frameworks for person-centredness require efficient implementation methods.

Purpose of the Study:

  • To evaluate a mobile application designed to implement and measure person-centredness in nursing.
  • To assess the app's effectiveness in knowledge transfer of person-centred key performance indicators (KPIs).
  • To determine the app's utility in informing improvements to the patient experience of care.

Main Methods:

  • An evaluation approach based on the Medical Research Council framework was employed.
  • Data were collected via focus groups (n=7) and semi-structured interviews (n=7) across 11 sites in the UK and Australia.
  • Twenty-two nurses participated in a two-cycle data collection process implementing KPIs via the app.

Main Results:

  • The majority of nurses found the app easy to use.
  • There was consensus that the app effectively measured patient experience.
  • The app generated clear, concise reports in real-time.

Conclusions:

  • The app facilitated the implementation of person-centred KPIs.
  • Meaningful data on patient experience were generated across diverse clinical settings.
  • The technological solution proved feasible and effective for measuring person-centredness.