Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Concept Videos

Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

795
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
795
Methods Of Healthcare Delivery System01:26

Methods Of Healthcare Delivery System

3.9K
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
3.9K
Integrated Healthcare System01:20

Integrated Healthcare System

2.2K
An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...
2.2K
Secondary Healthcare System01:11

Secondary Healthcare System

1.9K
Secondary healthcare is offered by a specialist, generally in hospitals or clinics for patients referred by primary healthcare providers. It occurs when a person has an illness or injury that requires specific medical care. Secondary care is often referred to as acute care. Secondary care can range from uncomplicated care to repair a minor laceration or treat a strep throat infection to more complicated emergent care, such as treating a head injury sustained in an automobile accident. Whatever...
1.9K
Nursing Clinical Information System01:27

Nursing Clinical Information System

1.1K
Nursing Clinical Information System (NCIS)
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
1.1K
Tertiary Healthcare System01:21

Tertiary Healthcare System

2.1K
Specialized care provided over an extended period is called tertiary care. Usually, a primary or secondary care physician will refer a patient to tertiary care. A patient's maximum physical and mental function is restored in tertiary care, which is caused due to the impact of a chronic illness or condition. Tertiary care aims to achieve the highest level of functioning possible while managing chronic illness. For example, a patient who falls and fractures their hip will need secondary care...
2.1K

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Evaluating the impact of artificial intelligence scribes on clinical documentation in primary care: a simulation study.

JAMIA open·2026
Same author

Real-world effectiveness of minimally-guided internet-delivered cognitive behavioural therapy (iCBT) versus therapist-guided CBT: a cohort study using Ontario's linked health-administrative data.

Cognitive behaviour therapy·2026
Same author

Evaluating the Usability, Technical Performance, and Accuracy of Artificial Intelligence Scribes for Primary Care: Competitive Analysis.

JMIR human factors·2025
Same author

Developing Balanced Quality Indicators for Monitoring Virtual Care in Ambulatory Care Environments: Modified Delphi Panel Process.

Journal of medical Internet research·2025
Same author

Uses of Virtual Care in Primary Care: Scoping Review.

Journal of medical Internet research·2025
Same author

Patient and Therapist Perceptions of a Publicly Funded Internet-Based Cognitive Behavioral Therapy (iCBT) Program for Ontario Adults During the COVID-19 Pandemic: Qualitative Study.

JMIR formative research·2024

Related Experiment Video

Updated: Dec 25, 2025

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
07:13

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Published on: April 12, 2021

4.8K

Channel management in virtual care.

Matt Desruisseaux1, Vess Stamenova2, R Sacha Bhatia2,3

  • 11McGill University, Montreal, QC Canada.

NPJ Digital Medicine
|March 29, 2020
PubMed
Summary

Virtual care should optimize communication channels beyond video visits, incorporating phone calls and asynchronous messaging. Adapting marketing

Keywords:
Health care economicsHealth policyHealth servicesTechnology

More Related Videos

Bridging the Technology Divide in the COVID-19 Era: Using Virtual Outreach to Expose Middle and High School Students to Imaging Technology
09:55

Bridging the Technology Divide in the COVID-19 Era: Using Virtual Outreach to Expose Middle and High School Students to Imaging Technology

Published on: September 28, 2022

1.9K
The Immersive Cleveland Clinic Virtual Reality Shopping Platform for the Assessment of Instrumental Activities of Daily Living
08:36

The Immersive Cleveland Clinic Virtual Reality Shopping Platform for the Assessment of Instrumental Activities of Daily Living

Published on: July 28, 2022

4.2K

Related Experiment Videos

Last Updated: Dec 25, 2025

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
07:13

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Published on: April 12, 2021

4.8K
Bridging the Technology Divide in the COVID-19 Era: Using Virtual Outreach to Expose Middle and High School Students to Imaging Technology
09:55

Bridging the Technology Divide in the COVID-19 Era: Using Virtual Outreach to Expose Middle and High School Students to Imaging Technology

Published on: September 28, 2022

1.9K
The Immersive Cleveland Clinic Virtual Reality Shopping Platform for the Assessment of Instrumental Activities of Daily Living
08:36

The Immersive Cleveland Clinic Virtual Reality Shopping Platform for the Assessment of Instrumental Activities of Daily Living

Published on: July 28, 2022

4.2K

Area of Science:

  • Healthcare Management
  • Digital Health
  • Health Informatics

Background:

  • Current virtual care often replicates in-person visits using video conferencing.
  • Established healthcare practices still rely on traditional phone calls.
  • Asynchronous messaging, live chat, and chatbots offer underutilized virtual care modalities.

Purpose of the Study:

  • To propose an adaptation of channel management principles for optimizing virtual care interactions.
  • To identify strategies for directing patient-provider communication to the most valuable channels.
  • To discuss challenges in implementing a channel management approach in virtual care.

Main Methods:

  • Literature review of channel management in marketing.
  • Conceptual framework development for virtual care channel management.
  • Analysis of existing virtual care modalities (video, phone, messaging, chat).

Main Results:

  • Virtual care can be enhanced by strategically integrating diverse communication channels.
  • Redesigning workflows is crucial for effectively incorporating asynchronous messaging, chat, and chatbots.
  • Channel management offers a framework to maximize value from different virtual care modalities.

Conclusions:

  • A strategic, channel-management-informed approach is needed to optimize virtual care.
  • Moving beyond video-only models can improve efficiency and patient engagement.
  • Implementation requires careful workflow redesign and consideration of channel-specific value.