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The Group Practice Manager in the VHA: A View From the Field
Cynthia LeRouge1, Savitha Sangameswaran1, Bianca Frogner1
1is an Associate Professor in the Department of Information Systems and Business Analytics at Florida International University in Miami. is a Doctoral Student at the Department of Biomedical Informatics and Medical Education; is an Associate Professor, Director for the Center for Health Workforce Studies, and Deputy Director of the Primary Care Innovation Lab; and is an Affiliate Assistant Professor, all at the University of Washington School of Medicine in Seattle. is Professor Emeritus at the University of California Los Angeles Schools of Medicine and Public Health and a Senior Scientist at the RAND Corporation. is the Acting Assistant Deputy Undersecretary for Access to Care at the Veterans Health Administration. is a Health Services Researcher at the VA Seattle-Denver Center of Innovation for Veteran-Centered and Value-Driven Care and Clinical Assistant Professor in the Department of Health Services at the University of Washington.
The Veterans Health Administration introduced group practice managers to enhance healthcare delivery. This initiative aimed to improve practice management and patient access within the VA system.
Area of Science:
- Health Services Research
- Healthcare Management
- Public Health Administration
Background:
- The Veterans Health Administration (VHA) sought to optimize clinical operations.
- Improving access to care is a key objective within large healthcare systems.
Purpose of the Study:
- To evaluate the implementation of the group practice manager (GPM) role.
- To assess the impact of GPMs on clinical practice management and access to care within the VHA.
Main Methods:
- The GPM position was piloted across 5 diverse VHA prototype sites.
- Data collection likely involved qualitative and quantitative measures of practice management and access.
Main Results:
- Implementation of the GPM role was initiated.
- The primary goals were to improve practice management and increase patient access to care.
Conclusions:
- The establishment of the GPM position represents a strategic effort by the VHA.
- Further analysis is needed to determine the effectiveness of GPMs in achieving stated goals.
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