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Related Experiment Video

Updated: Dec 23, 2025

Use of a Video Scoring Anchor for Rapid Serial Assessment of Social Communication in Toddlers
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HarborBot: A Chatbot for Social Needs Screening.

Rafal Kocielnik1, Elena Agapie1, Alexander Argyle1

  • 1University of Washington, WA.

AMIA ... Annual Symposium Proceedings. AMIA Symposium
|April 21, 2020
PubMed
Summary
This summary is machine-generated.

A new chatbot, HarborBot, effectively screens patients for social needs in emergency departments (EDs). It improves engagement and data comparability, especially for individuals with low health literacy.

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Area of Science:

  • Health Informatics
  • Patient Engagement
  • Social Determinants of Health

Background:

  • Screening for patients' social needs is crucial in emergency departments (EDs).
  • Limited staff and low response rates, particularly among low health literacy patients, hinder effective social needs assessment in EDs.
  • Traditional survey platforms often struggle with engagement and comprehension for diverse patient populations.

Purpose of the Study:

  • To design and evaluate a chatbot, HarborBot, for social needs screening in emergency departments.
  • To compare the effectiveness and patient preference of a chatbot versus traditional surveys for social needs assessment.
  • To explore design implications for chatbots aimed at improving engagement with low health literacy patients.

Main Methods:

  • A study involving 30 participants was conducted to compare social needs screening via HarborBot and a traditional survey platform.
  • Data comparability between the chatbot and survey was assessed.
  • Participant preference based on health literacy levels was analyzed.

Main Results:

  • HarborBot and traditional surveys yielded comparable data, with 87% response equivalence.
  • Low health literacy participants preferred HarborBot due to its engaging, personal, and understandable nature.
  • High health literacy participants favored traditional surveys for their efficiency and self-paced nature.

Conclusions:

  • Chatbots like HarborBot can be effective tools for social needs screening in emergency departments.
  • HarborBot demonstrates potential for improving patient engagement and data collection, especially for low health literacy populations.
  • The findings offer valuable design insights for developing patient-centered health technology solutions.