Addressing Incivility and Bullying in the Practice Environment

Area of Science:

• Nursing
• Healthcare Management
• Workplace Psychology

Background:

• Workplace incivility is a pervasive issue in healthcare.
• Incivility negatively impacts the healthcare environment and professional relationships.
• Understanding incivility's effects is crucial for maintaining quality patient care.

Purpose of the Study:

• To review existing knowledge on workplace incivility in nursing.
• To examine the effects of incivility on nursing staff and patient outcomes.
• To identify strategies for creating a positive work environment and mitigating incivility.

Main Methods:

• A comprehensive literature search was conducted.
• Data sources included published literature, internet resources, books, and clinical guidelines.
• The review synthesized information on incivility, its impact, and interventions.

Main Results:

• Incivility significantly detracts from the therapeutic environment in oncology care.
• Workplace incivility impairs the collaborative dynamics among oncology nurses.
• Negative impacts extend to patient outcomes, highlighting the severity of the issue.

Conclusions:

• Incivility undermines the caring ethos essential in oncology nursing.
• Effective teamwork is compromised by incivility, affecting both nurses and patients.
• Nurse leaders are pivotal in providing resources to combat workplace incivility and promote a healthy environment.