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When Less Is More: How Complexity Impacts Goal Setting, Judgment Accuracy, and Deals in Negotiation
Josh A Arnold1,2, Kathleen M O'Connor2
1Department of Management/Human Resource Management, College of Business Administration, 14668California State University Long Beach, Long Beach, CA, USA.
Abstract:
In two studies, we examine how objective complexity-in terms of numbers of negotiable issues-affects negotiators' aspirations, perceptions, actions, and ultimately, the quality of agreements they reach. We hypothesized and found that when negotiators had a greater number of issues to resolve, they were less ambitious for their own outcomes and developed less accurate insights into their partners' interests.
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