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Restorative Quality Improvement: Novel Application of Six Sigma in a Skilled Nursing Facility
1College of Health and Human Services, Northern Illinois University, DeKalb.
Background:
Six Sigma is a quality improvement (QI) method used in hospitals, but not typically in nursing homes (NHs), to reduce service variability and expenditures.
Local Problem:
The existing QI process for functional maintenance program (FMP) charting/auditing in an urban NH allowed variability and lost revenue.
Methods:
A single-group pre/posttest design with analysis of variance and t-test analysis was used to implement Six Sigma for the FMP process.
Intervention:
Phases of Define, Measure, Analyze, Improve, and Control addressed performance objectives of FMP capacity; staff retention; congruence between prescribed, performed, and charted FMPs; and month-end summaries of resident status on FMPs.
Results:
With the existing staff, capability was increased by 17 residents ($200 000 revenue) and 90% to 100% charting congruence was achieved. Limited success was attributed to lack of skill diffusion, team communication, manager availability, and project prioritization.
Conclusions:
Six Sigma was moderately successful when applied in a single NH for QI.
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