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The 'Back Office' of a Dispensing Cabinet: Technology and Work Contributing to Medication Safety
Valentina Lichtner1,2, Mirela Prgomet2, Bryony Dean Franklin1,3
1Department of Practice and Policy, UCL School of Pharmacy, UK.
Abstract:
Automated dispensing cabinets in clinical wards may contribute to improving safety by reducing the likelihood of medications not being available when needed. However, achieving this safety benefit is dependent on a 'back office' sociotechnical infrastructure that combines semi-automated processes with mindful, resilient work practices.
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