Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Area of Science:

• Healthcare Management
• Digital Health
• Medical Education

Background:

• The COVID-19 pandemic significantly accelerated the adoption of telemedicine.
• There is a growing need for standardized guidelines for managing video consultations.
• Healthcare professionals require specific training for effective virtual patient interactions.

Purpose of the Study:

• To develop a consensus-based guide for healthcare professionals on managing video consultations.
• To establish criteria for effective preparation, execution, and follow-up of video consultations.
• To enhance the quality and efficiency of telemedicine services through improved video consultation practices.

Main Methods:

• A three-round Delphi study involving 16 international experts in video consultations and non-technical skills.
• Consensus development on essential criteria for managing video consultations.
• Categorization of criteria into three dimensions: preparation, process, and post-consultation.

Main Results:

• Achieved excellent consensus on the defined criteria for video consultation management.
• The consensus criteria are structured across three key dimensions: preparation, the consultation process, and post-consultation.
• The developed criteria provide a comprehensive framework for healthcare professionals.

Conclusions:

• The consensus criteria offer a valuable resource for healthcare professionals utilizing video consultations.
• Effective management of video consultations is crucial for successful telemedicine implementation.
• The guide is recommended for all healthcare professionals to ensure effective video consultation delivery.