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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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Promoting civility in nursing practice using systems thinking: Evidence-based teaching strategies for nurse

Ann M Stalter¹, Janet M Phillips², Karen A Goldschmidt³

¹Wright State University College of Nursing and Health, Dayton, Ohio.

|August 9, 2020

Summary

This summary is machine-generated.

Nurse educators can use systems thinking to foster a civil workplace culture, improving patient safety and outcomes. This approach equips nurses to recognize, manage, and prevent workplace incivility effectively.

Keywords:

abuse/bullying/harassment/incivility education educator ethics/moral courage leadership

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Area of Science:

Nursing Education
Healthcare Management
Organizational Behavior

Background:

Workplace incivility negatively impacts patient safety and outcomes.
Nurse educators require effective strategies to address and prevent incivility.
Systems thinking offers a framework for understanding and improving complex healthcare environments.

Purpose of the Study:

To synthesize evidence on recognizing, responding to, and managing workplace incivility.
To introduce systems thinking as a best practice for cultivating a civil nursing culture.
To provide nurse educators with evidence-based teaching strategies and evaluation methods for promoting civility.

Main Methods:

Evidence synthesis on workplace incivility.
Introduction of systems thinking principles.
Adaptation of the Systems Awareness Model for civility.
Development of evidence-based teaching strategies and evaluation methods.

Main Results:

Readers gain knowledge to recognize, respond to, and manage workplace incivility.
Systems thinking is presented as a viable solution for a civil workplace.
The adapted Systems Awareness Model provides a guide for nurse educators.
Specific teaching strategies and evaluation methods are proposed for practical application.

Conclusions:

Nurse educators can leverage systems thinking to create a more civil healthcare environment.
Implementing evidence-based strategies promotes essential skills for a civility culture.
This approach empowers nurse educators to address incivility proactively, enhancing quality and safety.