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Consumers' satisfaction factors mining and sentiment analysis of B2C online pharmacy reviews

Jingfang Liu1, Yingyi Zhou2, Xiaoyan Jiang3

  • 1School of Management, Shanghai University, 99 Shangda Road, Shanghai, 200444, China.

BMC Medical Informatics and Decision Making
|August 19, 2020
PubMed
Abstract

Keywords:
B2COnline pharmacyOnline reviewSentiment analysisTopic mining

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